Terms and conditions

1. About me

Georgia Faye Bakes is a sole trader run by Georgia Cooper, baking from a registered home kitchen in Alsager, Cheshire. These terms apply to every order arranged through this website, by email, by message or in person.

2. Enquiries, quotes and booking in

An enquiry is not a booking. Once we have agreed what you would like, I will confirm the price. Prices shown on the site as "from" are a guide; your quote is the price for your order. Your date is secured when your deposit is paid, which needs to be within 24 hours of booking in: £20 for a celebration order, and £50 for a wedding. Anything under £20, and every sample box, is paid in full. For weddings the balance is due one month before the day; for other orders it is paid by card or correct cash when you collect.

3. Changes and cancellations

Every order is made to your specification and ingredients are bought ahead, so deposits are not refundable once your date is booked. If you need to change your date, your design or your numbers, tell me as soon as you can and I will do what I can to help. Cancellations close to your date may mean the balance is still due where work has already begun. This does not affect your statutory rights.

4. Collection and delivery

Orders are collected from me in Alsager, ST7, Tuesday to Saturday, at a time we arrange closer to your date. Delivery and set up are available for wedding cakes and large tiered cakes, usually within about an hour of Alsager, and are quoted with your order. Once a cake has been collected, or delivered and set up, responsibility for its safe transport, storage and display passes to you. Please store your cake in the fridge until a few hours before serving and travel with it flat in the footwell or boot of the car.

5. If something is wrong

If there is a problem with your order, please tell me within 24 hours of receiving it, and bring at least 75% of it back so I can see what went wrong.

6. Allergens and food safety

All 14 allergens are used in my kitchen, so I am unable to cater for allergies and cannot guarantee that any bake is free from any allergen. Please tell me about any allergies before you order so you can make an informed choice. My kitchen is registered with Cheshire East Council, holds a 5 star food hygiene rating, and I am fully insured.

7. Photos and your design

Cakes are made in buttercream only. Any inspiration photos you send are used to design your order; I will make my own version rather than copy another baker's work exactly. I may photograph finished orders for my portfolio and social media; if you would rather I did not share yours, just say.

8. Liability

Nothing in these terms excludes or limits my liability for death or personal injury caused by my negligence, for fraud, or for anything else that cannot be excluded by law. Subject to that, I am not liable for losses that were not a foreseeable result of me breaking these terms, and my total liability in connection with an order is limited to the price you paid for it.

9. Contact

If you have any questions about these terms, contact me at georgiafayebakes@outlook.com.

These terms are governed by the law of England and Wales, and any dispute can be dealt with by the courts of England and Wales.